A Letter to our valued customers
A Letter to our valued customers
“Whilst we navigate through these unchartered waters, our priority is with protecting and supporting our healthcare workers and safeguarding our people. We are following the advice and recommendations of Public Health England and the World Health Organisation closely.
To all of our colleagues in the NHS and community, we thank you for your dedication and ongoing professionalism under such extraordinary circumstances. As a UK manufacturer we are here to help.”
In these challenging times, I wanted to share with you how ActivHeal® an Advanced Medical Solutions Ltd (AMS) brand, is working hard to ensure we continue to support our customers, healthcare workers, the wider community and the health and social care supply chain.
At ActivHeal®, we understand that now more than ever before, our clinicians, nurses, doctors and community care workers are stretched further than ever. Firstly, we wanted to send our appreciation to everyone working on the front line, who are working to tackle this unprecedented challenge to our nation and are mindful of the impact this is having on our world-renowned health care system.
Whilst we navigate through these unchartered waters, our priority is with protecting and supporting our healthcare workers and safeguarding our people. We are following the advice and recommendations of Public Health England and the World Health Organisation closely.
We have established an internal task force to consistently evaluate the situation to develop and implement appropriate plans and guidelines to help mitigate the varying challenges that COVID-19 may bring. With the welfare of our staff and their families at the forefront of our minds, we have implemented a working from home policy for many of our Head Office staff where this has been possible. We are also working closely with our supply chain and warehouse teams so that the highest levels of health and safety are met.
We understand that while we tackle this, there continues to be patients requiring wound management with a particular challenge for patients who may be self-isolating. As we know, 4.5% of the UK population is living with a wound at any one time. We want to assure you that our dedicated team are working hard to ensure we provide the same level of service as we have always done, supplying wound care products to the NHS.
We will continue to serve our customers with the manufacture and distribution of our products from our state of the art UK manufacturing facility based in Winsford, Cheshire so that clinicians can continue to support their patients and manage their conditions in order to achieve the best patient outcomes and quality of life.
It will be vital to help clinicians and patients who may be self-isolating by providing education and support. We can offer online education resources free of charge to support wound care training covering a range of topics including:
Moisture associated skin damage
Pressure ulcers/injuries prevention and management
Managing infection, bioburden and antimicrobials
We are here to support you. If you would like advice on any of our wound care dressings or about accessing the free ActivHeal® multi-tiered wound care education e-learning Academy, please get in touch with us.
Our customer service hours remain as 09:00 to 17:00 GMT
For any enquiries, please call us on +44 (0)8444 125 755
Or email us at firstname.lastname@example.org
For specific questions, our team members will be available to support you. Our team are available via telephone and other remote virtual systems, should you require any further help or assistance please visit ActivHeal Team.
These challenges affect us all personally, and I would like to thank you for your continued support, which we do not take for granted. Our thoughts are with you and your families.
To all of our colleagues in the NHS and community, we thank you for your dedication and ongoing professionalism under such extraordinary circumstances. As a UK manufacturer, we are here to help.
For more information, you can follow us on Facebook, LinkedIn or Twitter.
Business Unit Director Global Wound Care Business
Advanced Medical Solutions Ltd
MULTI-TIERED EDUCATION PROGRAMME
The ActivHeal® Academy aims to place the focus firmly back on wound care, and the need for a clear strategy as well as access to better education.
A recent survey undertaken by Wound Care Today and the Journal of Community Nursing on behalf of ActivHeal® confirmed that >96% of clinicians said that the provision of education material is important to them.
The ActivHeal® Academy aims to provide its customers with access to FREE wound care training and support with a comprehensive education package benefitting from:
- Nine simplified guides (online and printed copies)
- Five comprehensive wound care modules 500+ pages
- Pocket Guide to Wound Care 6th Edition 150+ pages (online and printed copies)
- Online tests, PDF certificates
- Supports Continuing Professional Development (CPD) and reflective learning
- Face to face training sessions
The Academy is designed to provide clinicians with transferable skills and can assist with their personal development alongside promoting achievable positive outcomes for patients.
The ActivHeal® Academy presents content in a generic format with no bias towards products, so it remains relevant and focussed. The flexible tiered approach allows clinicians to build their knowledge over time, choosing to take part in a few chosen subjects or the full courses based on their needs or time available.
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