ActivHeal® Achieves Outstanding Service Level Results for Q1

Apr 29, 2019 | 2019 News Stories

ActivHeal® Achieves Outstanding Service Level Results for Q1

Apr 29, 2019 | 2019 News Stories

This is a great result, ensuring that our products are available when our customers ask for them, ensuring a positive patient experience.

Teresa Starkey, Customer Service Team Leader

At ActivHeal®, we are committed to ensuring our customers receive the highest service levels possible. Having a UK based production facility means that we can react quickly to orders and deliver to our customers within competitive lead times.

At the end of Q1, we were pleased to achieve a 99.1% service level to our customers, delivering our orders complete and on time which is an outstanding industry performance. A fantastic start to the year and testament to the hard work of our Customer Service, Operations and wider ActivHeal® team.

AMS achieves MDSAP certification
Teresa Starkey, Customer Service Team Leader, Advanced Medical Solutions commented:

“This is a great result, ensuring that our products are available when our customers ask for them, ensuring a positive patient experience. We are proud of this achievement and will continue to measure this moving forward.”

ACTIVELY SUPPORTING THE UK ECONOMY

THE ACTIVHEAL® RANGE IS PRODUCED IN THE UK TO PROVIDE A HIGH-QUALITY, AFFORDABLE AND EFFECTIVE WOUND CARE SOLUTION TAILORED TO THE NEEDS OF THE NHS.

The state of the art ActivHeal® facility is centrally located with excellent transport links and was purpose-built with the aim of reducing the impact to the environment by achieving lower power usage, fewer emissions and less waste while supporting the local economy.

Our experienced research and development team and ongoing investment into our manufacturing site have meant we can continue to drive quality and expand our range while maintaining low costs. Our central location helps us reduce the impact of logistics costs and ensures a reliable supply chain.

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